Yous may run into the failed to download zipper message due to decadent cache/data of the MMS service or a corrupt enshroud partition. Moreover, incompatible messaging applications or invalid APN settings can likewise cause the error bulletin.

The affected user encounters the error when he tries to download an MMS attachment. Some users accept reported facing the issue in grouping chats only. The fault message also pops up when the user unlocks his phone (in some cases, on the lock screen) or when he launches the messaging app.

Failed to Download Attachment from Multimedia Message

This effect is tricky as it could be due to the service provider or your phone.

Before starting the troubleshooting process to download a multimedia message, make sure there is no file size limit enabled in the MMS settings. Also, check if some other SIM is operating fine with your phone. If so, then the problem is with the service provider. If it is not working, so the problem is with your phone. Moreover, make sure there is no network outage in the area.

Keep in heed that a non-carrier phone may neglect to download the MMS message even if Wi-Fi calling is enabled. Too, if you are simply having the error message and no MMS is awaiting, and then endeavor to activate/deactivate the message notifications in the telephone settings.
Make certain you take a data program activated for your connection. Also, if you have always used iMessage, so deregister your number from iMessage (you tin can do this as a last resort). Last but not least, restart your device or enable/disable the Airplane Way.

Solution ane: Changing the Network / Network Mode

Yous will not be able to download the MMS bulletin if you lot are trying to download the MMS attachment through Wi-Fi unless the Wi-Fi calling option is activated. And if the said option is agile, even then, yous may run across the consequence on non-carrier phones. In this example, switching off Wi-Fi and enabling mobile data may solve the problem.

  1. Unlock your phone and slide downwardly from the top of the screen.
  2. Then tap on Wi-Fi to turn it off.
  3. Now tap on Mobile data to enable it.
    Disable Wi-Fi and Enable Mobile Information
  4. And so endeavor to download the message to check if it is clear of the fault.
  5. If non, and so open Settings of your telephone and tap on More.
    Open up More in Settings
  6. At present tap on Mobile Network.
    Open Mobile Network Settings
  7. Then tap on Preferred Network Mode.
    Open Preferred Network Mode Settings
  8. Now endeavor different network modes such as Automatic or LTE etc. and check if the MMS issue is resolved.
    Change Preferred Network Mode

Solution 2: Enable / Disable Motorcar-Remember MMS Setting

Car-retrieve is a feature (when enabled) by which your phone will automatically download the multimedia, and the user will not have to tap on the media to download it. But this Automobile-call back feature is a double-edged sword in the case of our error message. Sometimes it is essential for retrieving the bulletin, whereas in other cases, it is the root cause of the issue. In our instance, enabling/disabling the auto retrieve may solve the problem.

  1. Open the Messaging app and tap on Menu.
  2. Then tap on Settings.
    Open up Messaging Settings
  3. Now disable the option of Auto Call up (or Auto Fetch) and restart your phone. If information technology is already enabled, and so disable it.
    Disable Auto Remember MMS Setting
  4. Upon restart, check if you can download the MMS message.

Solution 3: Disable the Package Disabler

Packet Disabler (or any similar utility) is used past many users to block bloatware apps. The Package Disabler blocks many essential apps and services if the "Disable Bloatware" choice is enabled. You may run across the fault at hand if the MMS service of your phone is marked bloatware by the Package Disabler and thus, the service is disabled. In this scenario, disabling the packet disabler may solve the problem.

  1. Tap on the Parcel Disabler widget (its color should be red if it is enabled), and the color of the widget icon will turn bluish.
    Disable Bundle Disabler
  2. Then bank check if you can download the MMS message.

Solution four: Enable Download Booster

The Download Booster is a feature (mainly supported by Samsung) by which you tin can download files larger than xxx megabytes in size faster by using a Wi-Fi connexion and mobile data connection simultaneously. Download booster tin exist used to download a variety of items similar apps in Galaxy Apps and Play Shop etc.

You may encounter the fault under word if a network communication glitch is stopping the bulletin from downloading in the current network mode. In this context, the Samsung users tin can download the multimedia message by enabling the Download Booster.

  1. Enable Wi-Fi and mobile data.
  2. Now open Settings of your telephone and tap on Connections.
    Open Connection Settings
  3. Then tap on More than Connexion Settings.
    Open up More Connexion Settings
  4. At present tap on Download Booster.
  5. So enable the Download Booster and restart your device.
    Enable Download Booster
  6. Upon restart, try to download the MMS bulletin to check if it is clear of the error.

Solution 5: Clear Cache and Data for MMS Service

MMS service uses a cache to perform its operations. You may neglect to download the MMS message if the cache/information of the service is decadent. In this context, clearing the cache and data of the service may solve the problem.

  1. Open up Settings of your telephone and tap on Apps.
  2. Now tap on the More than push button (near the bottom of the screen) and then then tap on Show System.
    Show Arrangement in Apps Settings
  3. At present tap on MmsService and then onStorage.
    Tap on MMS Service
  4. Now tap on Clear Cache andClear Information and and then confirm the dialogue.
    Articulate Enshroud and Data of MMS Service
  5. Now restart your telephone.
  6. Upon restart, try to download the message and check if the issue has been resolved.

Solution 6: Clear the Cache Segmentation

Besides the app cache, Android OS uses cache sectionalization for different organization operations. You may encounter the error under discussion if the said enshroud partition becomes corrupt. In this context, clearing the cache partition may solve the trouble.

  1. Clear the cache partition.
  2. Restart your smartphone and bank check if your phone is clear of the MMS fault.

Solution 7: Disable IPV6 Protocol

IPV6 protocol was introduced to rectify the limitations of the IPV4 protocol but it still has its share of issues. You may encounter the mistake if the IPV6 protocol is enabled in your router and you are using that connection to download the MMS. In this context, disabling the IPV6 may solve the problem.

  1. Disable IPV6 protocol on yourrouter. You tin do this by navigating to the Settings of the router through the IP address given on its back.
  2. And so check if you tin download the MMS letters.

Solution eight: Changing Messaging Application

The MMS issue you are encountering could be caused by the messaging app that you are using. In some cases, the problem is generated by the stock messaging app, whereas in other cases, the upshot is resolved by the use of the stock messaging app. There are mixed views from the smartphone customs. If you are using T-Mobile, and so effort to employ T-Mobile Digits.

If using the stock messaging app, install another messaging app like Messages (Google), Hangouts, Textra and then switch the default messaging app to the newly installed awarding.

If you are using any 3rd political party messaging app, switch the default messaging app to the stock messaging app.

  1. To set the default Messaging app, open Settings of your phone and tap on Application Manager.
  2. Then tap on More push button and and so tap on Configure Apps.
    Open up Configure Apps Bill of fare
  3. At present tap on the SMS App.
    Tap on SMS App
  4. So in the list of apps, select the app that you desire to use equally the default app for messages.
    Select the Default SMS App
  5. After changing the Default SMS app, bank check if the MMS message error is solved.

Solution 9: Reinstall / Reset the Carrier or APN Settings

Your phone uses APN (Admission Point Name) to connect to a wireless service. You will non be able to download the MMS letters if the APN settings of your phone are non valid. In this example, reinstalling or resetting the carrier settings may solve the problem.

  1. Open Settings of your telephone and tap on More.
    Open More than in Settings
  2. And then tap on Mobile Network and then Access Point Names.
    Open Admission Point Names
  3. Tap on Carte and so tap on Reset to Default.
    Reset APN Settings to Default
  4. Cheque if the problem is solved. If non, so open up the Access Points Names settings every bit mentioned above and delete all the APNs that are non required.
  5. Then add a new APN (y'all should contact your carrier to get the APN setting). If you take the MMS settings messages saved, then use those messages to add APNs.
  6. Later resetting to default, check if the MMS effect is resolved.

Solution x: Update Contour and PRL

You may encounter the error nether give-and-take if the data profile of your device or Preferred Roaming Listing (PRL) database is decadent. If there is an invalid PRL/profile, your phone may not download the MMS messages. In this context, updating the profile and PRL may solve the trouble.

  1. OpenSettings of your phone and tap on About telephone.
  2. Now tap on Organisation and so in the screen shown, tap on Update Profile.
    Update Profile
  3. At present tap onUpdate on PRL and restart your phone .
    Update PRL
  4. Upon restart, check if the MMS outcome is resolved.

If y'all are still having the bug, then try to report your telephone as lost through the self-service portal. Wait for fifteen minutes, and and so report the phone as found. This worked for numerous users but be aware that this might crave paperwork in some carriers and your phone might get locked out besides. Consult with your Carrier before proceeding.